TITLE: HOST / HOSTESS

 

REPORTS TO: MANAGER / GENERAL MANAGER

 

Summary of Position:

Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.

 

Duties & Responsibilities:

• Warmly and graciously greets all guests upon arrival.

• When possible, open the front door for guests entering or leaving the restaurant.

• When immediate seating is limited, records guest information and number of people in party on our OpenTables software program.

• When on a wait, work in conjunction with outside host and management to ensure speedy service of customers when tables become available.

• Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests.  

• Communicate with managers when there are customer and employee issues.

• Accommodate special seating requests for guests whenever possible.

• Seat guests based on guest preferences, space, and balancing of customer flow in service stations.

• Introduce not only yourself, but ask if it is their first time at our establishment, their name, and where they are from.  Relay this information to the Server.

• Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.

• Relay messages to servers and bus-persons as needed.

• Maintain supplies of kid’s menus, to-go product, and toothpicks at the host stand.

• Clean menus of food and stains.

• Keep silverware wraps stocked and host station.

• Learn Table numbers and sections.

• Assist in running food, cleaning tables and areas of the restaurant as needed.

• Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.

• Explain the restaurant concept to guests.

• Give directions to the restaurant to guest inquiring for it.

• Communicate all incoming party and reservation information to Event and Business Development Manager.

• Perform other duties as assigned by the manager on duty.