BEALE STREET MANAGEMENT, LLC

Job 160504 - 152 - HOSTESS / HOST
Memphis, TN

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Job Details

Location: Memphis, TN
Employment Type: Full-Time
Salary: Competitive

Job Description

JOB DESCRIPTION
 
TITLE: HOST / HOSTESS
 
REPORTS TO: MANAGER / GENERAL MANAGER
 
Summary of Position:
Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.
 
Duties & Responsibilities:
Warmly and graciously greets all guests upon arrival.
When possible, open the front door for guests entering or leaving the restaurant.
When immediate seating is limited, records guest information and number of people in party on our OpenTables software program.
When on a wait, work in conjunction with outside host and management to ensure speedy service of customers when tables become available.
Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests.  
Communicate with managers when there are customer and employee issues.
Accommodate special seating requests for guests whenever possible.
Seat guests based on guest preferences, space, and balancing of customer flow in service stations.
Introduce not only yourself, but ask if it is their first time at our establishment, their name, and where they are from.  Relay this information to the Server.
Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
Relay messages to servers and bus-persons as needed.
Maintain supplies of kid’s menus, to-go product, and toothpicks at the host stand.
Clean menus of food and stains.
Keep silverware wraps stocked and host station.
Learn Table numbers and sections.
Assist in running food, cleaning tables and areas of the restaurant as needed.
Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.
Explain the restaurant concept to guests.
Give directions to the restaurant to guest inquiring for it.
Communicate all incoming party and reservation information to Event and Business Development Manager.
Perform other duties as assigned by the manager on duty.
 

Requirements

No previous restaurant experience or training required. On the job training will be provided. Experience is a plus.
Must be a team player and demonstrate organizational skills.
Must have excellent interpersonal skills and confidence.
Be able to work in a standing position for long periods of time (up to 12 hours).
Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guests.
Must have exceptional grooming habits.
Ability to work in a fast paced environment.
Fluency in other languages a plus.
Be flexible and willing to assist as needed to ensure all restaurant standards are met.
 

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